1. Content Moderation
Human moderators triage reports around the clock. Repeat offenders are removed and every moderation decision is logged in an audit trail so senior admins can review actions taken on the platform.
2. User Reporting
Every post, comment, business and profile has a Report action. Reports feed directly into the moderation queue and are actioned against our Community Guidelines.
3. Fraud Prevention
- Verified badges for approved organisations and businesses.
- Manual review of business claims and directory suggestions.
- Payment proof review for subscription upgrades.
- Rate-limits on publishing to prevent abuse of the platform.
4. Scam Protection
Never share PINs, passwords, or Mobile Money credentials with anyone claiming to be from MyTownBoard. MyTownBoard staff will never request these details. Report suspicious messages or listings immediately.
5. Account Security
- Passwords are stored as secure hashes; TLS/HTTPS on every connection.
- Sessions can be revoked from Settings on any device.
- Optional Google sign-in for members who prefer OAuth.
- Row-level security policies on every user table.
6. Privacy Protection
Sensitive contact fields on public directories are gated by server-side checks so only appropriate roles can view them. Full details of our data practices live in the Privacy Policy.
7. Appeals Process
If your content or account was actioned and you believe it was in error, contact omanbarecords@gmail.com with your account details, the item in question and a brief explanation. A senior moderator will review your appeal.
8. Community Safety
You can block any member from Settings → Blocked users. Blocked accounts disappear from your feeds, notifications and comments. Every notification category can be muted independently.